Activity Forums Salesforce® Discussions Some quick questions about synchronizing data between Salesforce and other systems....

  • Some quick questions about synchronizing data between Salesforce and other systems....

    Posted by Mike on October 25, 2016 at 6:16 pm

    Is it just me or do other admins and developers in this group still find it challenging to keep Salesforce data in sync with their other business systems? Despite having enterprise class integration tooling, keeping data in sync between Salesforce and external business systems such as an ERP system remains a challenge. I have found most integration tools/platforms are reliable for transforming data models and inserting new records but not so reliable when it comes to handling events such as an "unintended" record deletions on complex objects in the target system. Recovering from exceptions such as temporary records locks during integration is also problematic. I have found error logs to be a "good enough" approach when errors are few, but the times it takes to chase down and fix many errors can quickly overwhelm a team especially when "leaky" and fast changing business rules/workflows are steadily driving up the error count.
    I've been working on this problem over the last few years and I'm keen to know if others are also having a similar experience. so my questions for the group are:

    Do you or your peers actually have this problem?
    Would you say this problem is widespread in the Salesforce community?
    Is this a serious problem that keeps admins up at night?
    If you have this problem could you share your approach or experience in dealing with it?

    Thanks in advance for your thoughts....cheers

    Abhinav replied 8 years ago 3 Members · 2 Replies
  • 2 Replies
  • Nauman

    Member
    October 28, 2016 at 8:46 am

    gd points.. I remember a couple years ago a similar problem was the talk of the town for sometime.

    Though I am not really sure how it was tackled as I was not directly involved into it..

  • Abhinav

    Member
    October 28, 2016 at 11:44 am

    Hi Mike,

    1.Yes, when we did the integration with the external system we faced the data duplicacy issue.

    We created the external Id field on the objects through that we were able to resolve the duplicacy issue.

    2. We also faced the issue on API limit get exceeded.

    This was because there was huge data on external system and it was getting synced through batch class at very small interval of time. In this case we increased the batch interval time. And also used the webhook to get data inside salesforce as the 3rd party was having the webhook.

     

     

    • This reply was modified 8 years ago by  Abhinav.

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