Activity › Forums › Salesforce® Discussions › What are Business Hours?

  • Saurabh

    Member
    May 12, 2017 at 7:04 am

    Hi Suraj

    Business Hours

    Specifies the business hours of your support organization. Escalation rules are run only during these hours.
    If business hours are associated with any Holiday records, then business hours and escalation rules associated with business hours are suspended during the dates and times specified as holidays.

    For more infohttps://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_businesshours.htm

    Hope it may help you

  • Abhay

    Member
    May 24, 2017 at 10:03 am

    Hi Suraj,

    Please describe your question more.

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