What are case routing techniques in Salesforce?

Hi Himanshu,

There is a standard functionality in salesforce “Case Assignment Rules”. With this you can route the cases from one user to another based on the certain condition in the assignment rules.

Thanks

Hey
For Case routing, you can use case assignment rules, but, the only limitation being, there can be only one active rule at a time. You can alternatively use omnichannel or can try routing through round-robin algorithm. Check out the blog for more details: https://roundrobindistributor.com/what-is-round-robin/
Try using Salesforce apps like: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000DpgwTEAR