-
What are cases and solution in Salesforce?
What are cases and solution in Salesforce?
-
2 Replies
-
Hey Pooja,
Case in Salesforce can be defined as customer's/user's query, feedback or issue related to any particular topic and detailed description of issue or resolution of issue can be described as solution in Salesforce.
-
Hi Pooja,
A key feature of Solutions called Suggested Solutions can help to cut costs by reducing case resolution times and enabling self‐service for your customers via your Self‐Service Portal, Customer Portal, or Customer Community. In order to leverage Suggested Solutions, you must ensure that your organization can do so.
Log In to reply.
Popular Salesforce Blogs
Custom Metadata Test Class Coverage in Salesforce
When we want to implement custom Logic with IF/ELSE cases then in many scenarios we use Custom Metadata Types. But when we try to cover…
Best Salesforce Implementation Partner and Consulting Company in the USA
Introduction: In today's fast-paced business landscape, staying ahead of the competition requires innovative strategies and cutting-edge technologies. Salesforce, as the world's leading customer relationship management…
See the differences between С# and Apex with a handy cheat sheet!
Are you starting to code with Apex, Visualforce, or Lightning? If you trail from .Net to Salesforce development, it would be good to start from…
Popular Salesforce Videos
Salesforce Talent Alliance Demo
Salesforce Talent Alliance connects employers to Salesforce candidates and brings new talent into the ecosystem, emphasizing building a diverse workforce that reflects society around the…
Is Salesforce A Good Career Path?
Join this useful group for Salesforce job & career info: https://tinyurl.com/TelegramIntelogik Contact us for any Salesforce career guidance. Watch this video and learn. do let…
Salesforce Development Tutorial - sObjects
It is very easy to learn Salesforce with the world class training tutorial. Training is key for the right knowledge. Those who work as an…
