Activity Forums Salesforce® Discussions What are solutions in Salesforce?

  • Deepak

    Member
    September 17, 2020 at 8:46 am

    A solution is a detailed description of a customer issue and the resolution of that issue. Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions. They can also publish solutions to the Self-Service portal and make solutions public.

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