Activity › Forums › Salesforce® Discussions › What are the assignment Rules in salesforce?

  • MOHIT

    Member
    August 31, 2020 at 11:57 am

    Assignment Rules are used to automate organization’s lead generation and support processes.

    • Lead Assignment Rules specify how leads are assigned to users or queues as they are created manually, captured from the web, or imported via the lead import wizard.
    • Case Assignment Rules determine how cases are assigned to users or put into queues as they are created manually, using Web-to-Case.

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