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What are the assignment Rules in salesforce?
What are the assignment Rules in salesforce?
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1 Reply
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Assignment Rules are used to automate organization’s lead generation and support processes.
- Lead Assignment Rules specify how leads are assigned to users or queues as they are created manually, captured from the web, or imported via the lead import wizard.
- Case Assignment Rules determine how cases are assigned to users or put into queues as they are created manually, using Web-to-Case.
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