-
What are the benefits of live web chat in Salesforce service cloud?
What are the benefits of live web chat in Salesforce service cloud?
-
1 Reply
-
Chat makes it easy for your agents to support customers. With Chat's supervisor tools, you can easily monitor your agents' activities, assist your agents in chats, and view data on your agents' chat sessions. This information applies only to Chat in Salesforce Classic.
Log In to reply.
Popular Salesforce Blogs
Implementing Salesforce CPQ for Better Sales Opportunities in Telecom Services
Salesforce, throughout the years, has enabled organizations to connect with their customers in more personalized and agile ways. However, as telecom enterprises are growing quickly…
Improve Self-Service in Your Online Community With KaseSync
Did you know that 78% of consumers discontinue their relationships with brands due to poor customer service? That’s quite an alarming percentage, isn’t it? In…
The Best 7 Salesforce 2020 Trends For Your Company
As businesses continue to move business-critical apps to the demand for services has exponentially risen. Being an undisputed leader in the services segment, this year…
Popular Salesforce Videos
Why Sinergify is best-of-breed Salesforce-Jira Connector
Salesforce and Jira Integration have been simplified with Sinergify. The product allows for seamless integration between both instances and offers numerous benefits including effective collaboration…
Salesforce Announces New Salesforce CDP Updates | Salesforce CDP
Salesforce, one of the largest global providers of CRM solutions, launched Salesforce CDP last year. Salesforce Customer Data Platform is an enterprise customer data platform…
Visualforce Training for Beginners : Visualforce Tags in Salesforce
This video helps you to learn following topics: Visualforce Tags Standard Controllers Associating a Standard Controller with a Visualforce Page What are action methods? Action…
