-
What are the common challenges in setting up call centre in Salesforce??
What are the common challenges in setting up call centre in Salesforce??
-
1 Reply
-
Hi Himanshu,
Before users starts accessing Call Center, an administrator must perform the following tasks:
1. Install a computer-telephony integration (CTI) adapter on every call center user machine.
2. Define a new call center record for every CTI system in use at your organization.
3. Assign Salesforce users to the appropriate call center. A Salesforce CRM Call Center user must be associated with a call center to view the SoftPhone user interface.Thanks
Log In to reply.
Popular Salesforce Blogs
New Salesforce Interface: The Case for Lightning Migration from Classic
As we approach the end of the current year, it’s a great opportunity for businesses to evaluate their existing IT infrastructure and gear up for…
Top Salesforce Consulting Companies for CRM Excellence
Salesforce not only stands tall in the CRM world but is also the go-to for innovation and efficiency. It's not just a platform; it's a…
Salesforce to Salesforce SSO using Authentication Provider
As many users work on multiple Salesforce instances and it is very difficult to memorize password for each, therefore we connect multiple Orgs together so…
Popular Salesforce Videos
Salesforce CRM Services offered by Melonleaf Consulting
Melonleaf Consulting offers customized and configured Salesforce CRM Solutions and Services that can revolutionize your business. Experience the power of top-notch and highly effective Salesforce…
Salesforce For Beginners - Introduction To Salesforce | Salesforce CRM Developement Tutorials
Contents for this Salesforce Training Video: 1:05 - Index 1:31 - What is CRM ? (Customer Relationship Management) 2:17 - What is Salesforce CRM? 3:18…
Things You Must Know About Salesforce Desk.com
Salesforce Desk.com is an all-in-one customer support application which is completely cloud based and which gives you the ability to buy services on per agent…
