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What are the different routing types that Omni-Channel supports in Salesforce?
What are the different routing types that Omni-Channel supports in Salesforce?
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1 Reply
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Use External Routing for Omni-Channel<wbr><wbr> Integrate third-party routing with a partner application with Omni-Channel using Salesforce standard APIs and streaming APIs. External routing is supported with Omni-Channel in both Salesforce Classic and Lightning Experience.
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