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    What are the different routing types that Omni-Channel supports in Salesforce?

    Posted by Shweta on September 21, 2020 at 4:01 pm

    What are the different routing types that Omni-Channel supports in Salesforce?

    Anjali replied 4 years, 5 months ago 2 Members · 1 Reply
  • 1 Reply

  • Anjali

    Member
    September 22, 2020 at 2:32 pm

    Use External Routing for Omni-Channel<wbr><wbr> Integrate third-party routing with a partner application with Omni-Channel using Salesforce standard APIs and streaming APIs. External routing is supported with Omni-Channel in both Salesforce Classic and Lightning Experience.

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