-
What are the key benefits of the Salesforce Lightning Service Console?
What are the key benefits of the Salesforce Lightning Service Console?
-
2 Replies
-
It is a tool that comes built-in to Lightning Service Cloud. This tool provides your support team with as much information as they will need to work each case. By default, Lightning Service Cloud displays: A list view of cases to easily navigate among records, fast.
-
Easier for Service Team to work through cases. It allows a multi tab and sub tab option with the Salesforce org, so you dont have to have multiple browser tabs open. So users can open for example Case A, then under Case A they can open the contact as a tab and the company as a tab. IF they want to look at Case B, they can open that as a separate tab next to Case A.
Also you can work with feed option in there, which normally is the focus for cases. So you can easily check what updates have been done on the case.
It will often also come with options like multi channel / macros etc.
It is all about making it easier and quicker for Service users to work through cases.
Log In to reply.
Popular Salesforce Blogs
Why Should you Invest in Salesforce Training and Change Management?
When you invest in a CRM such as Salesforce, it is easy to focus on the implementation itself. You need to consider how you will…
Salesforce Kanban Board - All You Need to Know
The Kanban load-up was initially evolved in Japan ('Kanban' deciphers as 'announcement') by Toyota to work within the nick of time (JIT) assembling and conveyance. …
The Benefits of Using Salesforce Nonprofit Cloud
IT technologies satisfy almost all the needs of commercial organizations, but nonprofit organizations that work on outdated software are left unattended, unable to embrace new…
Popular Salesforce Videos
Salesforce Loves Small Business
Running a small business takes a lot of heart during even the best of times. 2020 has presented a series of challenges that have hit…
Salesforce Deployment Using Workbench | Salesforce Workbench Tutorial
Salesforce Deployment using Workbench. In this video, the following points will be covered - 1. Introduction Get a brief introduction about the Workbench tool. 2.…
Salesforce Partner Program 2020: Everything You Need to Know!
Embarking on this new program year, PY21, Salesforce will be implementing some enhancements to its Partner program to ensure the central focus on customer success…