Hi,
Following are the Workflow Limitations:
Workflow can not trigger other workflow rules.
Description:
You cannot call any other workflow within one workflow. Like we have requirement send email alert on certain condition and also update on same condition however some criteria. So we need to create two more different workflow rules but issue is if we want time based criteria.
Workflow is automation of business and the following types of actions based on your organization’s processes:
· Tasks – Assign a new task to a user, role, or record owner.
· Email Alerts – Send an email to one or more recipients you specify time based triggered.
· Field Updates – Update the value of a field on a record.
· Outbound Messages – Send a secure configurable API message (in XML format) to the designated listener.
Like:
· Assign follow-up tasks to a support report one week after a case is updated.
· Send sales management an email alert when a sales report qualifies a large deal application.
· Change the Owner field on a contract three days before it expires.
· Trigger an outbound API message to the external HR system to initiate reimbursement process for an approved report.
2. Organization limitation.
Description:
· Any emails in workflow queue left over and not sent that day are discarded. Sales force doesn't try to resend them later.
· If a workflow rule with the action and an email alert is triggered, only email action is blocked.
· Final approval, final rejection, approval, rejection, and recall email actions are the blocked.
· An error message is added to on debug log.
Times Based Workflow Recalculation once workflow condition satisfies it will in Queue and after some time it will fire.
Description:
We have created workflow matching with some criteria and fire Email Alert on 12hour and 24 hour at the time of rule trigger.
So problem occurs when we get Alert1 for 24hour however we are not doing work on it. After some time of 24hour we have worked on it. As our understanding we would not getting any time of alert however we are receiving Email Alert2 for 48hours. This is because of time based workflow recalculation limitation.
Task Description Information in workflows is limited.
Description:
Currently the character limit for Task Description Information field in workflows is set to 250. This limitation makes it very hard to the describe in a task what work must be completed if task involves a few steps.
Hope this helps.