Activity Forums Salesforce® Discussions What are the two features of knowledge?

  • Manish

    Member
    September 17, 2020 at 1:51 pm
    • Knowledge is contextual and it can be re-used.
    • Benefits of knowledge obtained only if it is applied.
    • The values of knowledge may change over time.
    • Knowledge has to be renewed or maintained.
    • It can be difficult to transfer, capture and distribute knowledge.
    • It is developed through learning processes.

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