Activity › Forums › Salesforce® Discussions › What are the two features of knowledge in Salesforce?

  • Kirandeep

    Member
    September 17, 2020 at 12:31 pm
    • Knowledge is contextual and it can be re-used.
    • Benefits of knowledge obtained only if it is applied.
    • The values of knowledge may change over time.
    • Knowledge has to be renewed or maintained.
    • It can be difficult to transfer, capture and distribute knowledge.

  • Marziya

    Member
    September 17, 2020 at 1:01 pm

    One of the critical features of Salesforce Knowledge is Data Categories and Data Category Groups. These are two major functions — article organization and article access. Data Categories allow you to organize your article content in a hierarchical way.

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