Activity Forums Salesforce® Discussions What describes the capabilities of salesforce knowledge?

  • Piyush

    Member
    November 8, 2019 at 2:56 am

    Hi,

    1. Knowledge allows an organization to share articles with partner portal users.
    2. Knowledge uses data categories and roles to make articles visible to specific users.
  • Saransh

    Member
    July 29, 2020 at 7:41 am

    Hi @piyushupadhyay2012gmail-com
    How to display knowledge on the basis of record type and profiles.UseCase: User related to Profile 1 and Profile 2 are able to see Knowledge records of RecordType 1, and other users in the Org are able to see the records of RecordType 2.
    Thanks in advance for the help.

Log In to reply.

Popular Salesforce Blogs

Popular Salesforce Videos