-
What is a Case Queue in case management in Salesforce?
What is a Case Queue in case management in Salesforce?
-
2 Replies
-
Case Queue - Every queue can have any number of queue members. Queue members can take ownership of any case within that queue. If your organization allows users to select cases from a pool, create case queues and give the appropriate users membership to that queue.
-
Hi,
Case Queues management - Help you manage your support workload and differentiate cases based on support levels. With queues, you can ensure that cases are resolved quickly even if a specific user is on vacation. By creating queues for different support levels, such as Gold Service and Silver Service, cases are automatically prioritized. You can put cases in different queues, either manually or automatically via a case assignment rule as cases are generated from the Web or created manually. Make support agents members of case queues.
Hope this helps.
Log In to reply.
Popular Salesforce Blogs
Creating a Simple Flow
How to Create a Simple Flow Flows are a great tool for Salesforce admins because they have the power of code without having to actually…
Illustrations in Salesforce Lightning Experience
An illustration is an image or a diagram that helps make something clear. Inline texts work with illustrations to communicate a state in a more…
7 Best Enhancements Coming to Salesforce Field Users with Resco’s Winter Update ‘18
The air is getting colder and the countdown for the Holidays begins. That must mean one thing, it's the Winter Updates time! A decade ago,…
Popular Salesforce Videos
Join Grazitti Interactive At Dreamforce 2022 | Salesforce
Dreamforce, Salesforce’s flagship conference is here once again. Grazitti Interactive, as a proud Navigator Sponsor invites you to meet our experts and discuss our custom…
Salesforce Resume Review
Salesforce is a well-known company and leader in the cloud computing space so we would say it would be an asset on a resume. Thinking…
Real-time Scenario: Custom Rollup Summaries Using Triggers | Salesforce Tutorial
Watch this video to learn all about Custom Rollup Summaries Using Triggers using the real-time scenarios. If you have any doubts or concerns do let…