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What is a typical use case flags for Account-Specific hours in Salesforce?
What is a typical use case flags for Account-Specific hours in Salesforce?
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3 Replies
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Hi Shradha,
Salesforce allows you to configure Organization Business Hours to select the days and hours that your support team is available. When Business Hours is selected from the General Setup section of the setup wizard, as shown below, Case Flags will exclude the time elapsed outside of your company’s normal hours of operation.
When using Business Hours with Case Flags, be sure to include the appropriate Business Hours fields in your page layouts, reports, workflow rules, etc. Business Hours fields will contain either the words "business hours" in the label for each, or the letters "(BH)".
Once enabled, Case Flags will recognize your organization's business hours settings, and apply them for each feature throughout the package. No additional case-specific setup or configuration is required.
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Hi,
Account Level Flags allow you to override the default hours specified on an account-by-account basis.
Account Level Flags can be set individually or en masse. They need not be specified for every Account; the default hours specified above will be used automatically in the absence of Account Level Flags.
Account Fields
To get started, add the Case Flags Age 1, Case Flags Age 2, Case Flags Age 3, and Case Flags Age 4 custom fields to your Account page layout(s).Use the properties available in Field Level Security (EE and UE only) and Page Layouts to ensure that only the desired profiles can view and edit the values on these fields.
Hope this helps.
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Account Level Flags can be set individually or en masse. They need not be specified for every Account; the default hours specified above will be used automatically in the absence of Account Level Flags. Salesforce allows you to configure Organization Business Hours to select the days and hours that your support team is available. When Business Hours is selected from the General Setup section of the setup wizard, as shown below, Case Flags will exclude the time elapsed outside of your company’s normal hours of operation.
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