Activity › Forums › Salesforce® Discussions › What is case management assignment in Salesforce?

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  • Surbhi

    Member
    June 9, 2016 at 1:51 pm

    Hi Himanshu,

    Case Assignment Rules – It determine how cases are assigned to users or put into queues as they are created manually, using Web-to-Case, Email-to-Case, On-Demand Email-to-Case, the Self-Service portal, the Customer Portal, Outlook, etc.

    Thanks

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