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What is case management assignment in Salesforce?
I want to know about case management assignment in Salesforce.
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1 Reply
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Hi Himanshu,
Case Assignment Rules – It determine how cases are assigned to users or put into queues as they are created manually, using Web-to-Case, Email-to-Case, On-Demand Email-to-Case, the Self-Service portal, the Customer Portal, Outlook, etc.
Thanks
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