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What is case object in Salesforce in salesforce ?
What is case object in Salesforce in salesforce ?
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3 Replies
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Hi,
A case is a customer’s question, feedback, or issue. Support agents can review cases to see how they can deliver better service. Sales reps can use cases to see how they affect the sales process. Responding to cases keeps your customers happy and enhances your brand.
Communication channels gather cases from customers’ preferred forms of contact. Channels include Communities for online forums, Email-to-Case for emails, Web-to-Case for websites, Salesforce Call Center for phone calls, and more.
On the Cases home page, you can create, locate, and edit cases and also sort and filter cases and queues using standard and custom list views. -
A case is a customer's question, feedback, or issue. Support agents can review cases to see how they can deliver better service. Sales reps can use cases to see how they affect the sales process.
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On the Cases home page, you can create, locate, and edit cases and also sort and filter cases and queues using standard and custom list views.
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