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What is case queue in Salesforce?
What is case queue in Salesforce?
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2 Replies
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Case Queue: It organizes the support team burden by creating a list from which specific agents can jump in to resolve certain cases. We can access queues from list views, and queue members can jump in to take ownership of any record in a queue. Queues are available for cases, leads, orders, custom objects, service contracts, and knowledge article versions.
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