-
What is difference between Sales cloud and service cloud in Salesforce?
As I am new to Salesforce, doesn't know how to differentiate between them via example.
-
2 Replies
-
Hi Ankit ,
Sales cloud - sales cloud basically a sales module in salesforce.com . It includes a features of web to lead to support online lead capture
It includes lead ,Accounts ,contacts etc (not a cases )Auto-response rules is used .
Service cloud - service cloud basically a service module in salesforce.com .It includes a features a web to case and call center .
Escalation rules ,Assignments rules is used in service cloud .
It is designed to Allow you to support past ,current and future clients for Assistance with a product ,service billing etc -
Hi Ankit,
Salesforce offers multiple flavors of Clouds for different kind of customer business needs. Sales and Service Clouds are offerings from Salesforce.
Sales cloud can be used while dealing with Prospect, Account, Opportunities, Forecasting, Quotas, Big Deals and to implement standard sales cycle for business.
Meanwhile, Service cloud deals with Cases, Entitlements, Milestones, Service console in order to facilitate Service Representatives to operate services and follow the support process.
Log In to reply.
Popular Salesforce Blogs
Top 10 Highlights of Dreamforce 2019
Hi, all Salesforce lovers! I know that every one of you would have wanted to be part of the Dreamforce ’19, the event of all…
How to Show The Required Fields in Salesforce Picklist Dynamically?
To show the require fields in Salesforce picklist you have to implement these codes in apex class. Apex class: public class objectController { public Map…
What is Einstein Analytics in Salesforce and How it Works?
Each business collects ample amounts of data, the volume of which grows day after day: customer database, analytics of interaction with customers at each stage…
Popular Salesforce Videos
Salesforce Tutorial | Salesforce Summer '20 Release
It's time for another Salesforce release. In this video, we talk about all of the new features that the Summer '20 release will give us.…
Understanding Salesforce Field Service Mobile App - An Overview | AblyPro
Field Service mobile app is an all-in-one tool designed for today’s mobile workforce. Salesforce Field Service Mobile App is an innovative tool designed to help…
Salesforce Sales Engagement Mastery: Proven Strategies for Efficiency and Success
Salesforce stands as a cloud-based customer relationship management (CRM) software capable of revolutionizing sales procedures and enhancing the efficiency of internal sales representatives. This dynamic…
