Activity › Forums › Salesforce® Discussions › What is Knowledge base in Salesforce ?

  • Mansi

    Member
    April 28, 2021 at 2:54 pm

    Salesforce Knowledge base is an effective knowledge management system that helps solve issues or answer questions of external customers as well as internal employees, by using articles.

  • Rajesh

    Member
    May 7, 2021 at 7:18 am

    Salesforce Knowledge base is an effective knowledge management system that helps solve issues or answer questions of external customers as well as internal employees, by using articles. In the same way, public knowledge base helps the guest users to find the related articles through the community sites.
    Read more at - https://help.salesforce.com/articleView?id=knowledge_whatis.htm&type=5

Log In to reply.

Popular Salesforce Blogs

Popular Salesforce Videos

Report

Harassment or bullying behavior
Harassment or bullying behavior
Contains mature or sensitive content
Contains misleading or false information
Mobile App Reported Contents
Contains abusive or derogatory content
Contains spam, fake content or potential malware

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts
  • Invite this member to groups
  • Message this member
  • Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .