-
What is Knowledge base in Salesforce ?
What is Knowledge base in Salesforce ?
-
2 Replies
-
Salesforce Knowledge base is an effective knowledge management system that helps solve issues or answer questions of external customers as well as internal employees, by using articles.
-
Salesforce Knowledge base is an effective knowledge management system that helps solve issues or answer questions of external customers as well as internal employees, by using articles. In the same way, public knowledge base helps the guest users to find the related articles through the community sites.
Read more at - https://help.salesforce.com/articleView?id=knowledge_whatis.htm&type=5
Log In to reply.
Popular Salesforce Blogs
Salesforce for Logistics Industry | All You Need to Know
The logistics industry has evolved from just stock-keeping to maintaining a large amount of inventory management and handling of that inventory with Unique IDs related…
All You Need to Know About Queues in Salesforce
Case queues in Salesforce give your bolster organization a simple, adaptable arrangement to support and disseminate the cases over different levels of the organization. You'll…
Drag and Drop Address Field on Google Map | Salesforce Help Guide
Why we need Why we need this type of Address functionality - In the business there are lots of accounts (Person/Business account) and we need…
Popular Salesforce Videos
How to Use Salesforce Process Builder 2017
Salesforce process builder is a powerful tool you can use to automate business processes. It has a simple interface that allows you to point and…
Successfully Retrieving Metadata From Salesforce org Using Packages
In this session, we will uncover various strategies that developers can use to pull metadata from Salesforce org successfully. Watch this video and learn everything.…
Salesforce Security – An Encryption Guide For The Paranoid
If you are using Salesforce, you would be having a lot of data stored in Salesforce objects. Some of it would even be sensitive enough…
