Activity › Forums › Salesforce® Discussions › What is meant by Outbound messages and how is it different from generating email ?

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  • Subhendu

    Member
    January 9, 2018 at 8:29 am

    Hello Kapil,

    Outbound messages are used to send notifications from Salesforce environment to any external environment. Whereas email update is used to send email notifications. For better understanding, suppose there is an external service which has been integrated with your Salesforce environment. You have a requirement where you need to send some automated notification to that external service from Salesforce environment, in such scenario you will be using Outbound messages.

    Thanks,
    Subhendu

  • Parul

    Member
    September 18, 2018 at 6:32 pm

    Hi

    Outbound messages are used to data communication from Salesforce to other external systems. We can configure outbound messages and in endpoint Url section we need to give "URL  to call the webservice of the another system", outbound message is configured as action of the workflows.

    Outbound messaging allows you to specify that changes to fields within Salesforce can cause messages with field values to be sent to designated external servers.

    Outbound messaging is part of the workflow rule functionality in Salesforce. Workflow rules watch for specific kinds of field changes and trigger automatic Salesforce actions, such as sending email alerts, creating task records, or sending an outbound message. You have a requirement where you need to send some automated notification to that external service from Salesforce environment, in such scenario you will be using Outbound messages.

     

    Thanks

  • shariq

    Member
    September 19, 2018 at 9:39 pm

    Hi,

    Note - An outbound message is inteneded for another system to automatically receive a message - it is a SOAP based XML post intended to be received by another system that has exposed a web-service.

    Hope this helps.

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