Activity › Forums › Salesforce® Discussions › What is the difference between Auto Response Rule and Workflow Email Alert in Salesforce?

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  • Ratnakar

    Member
    March 14, 2018 at 6:10 am

    Hi kapil,

    Workflow email alerts designed for Notifications to interested parties. It Runs When A case or lead is created or edited and Sends Email To Anyone you choose. It Sends one email per email alert. Each workflow rule can have up to:
    1) 10 email alerts as immediate actions.
    2) 10 email alerts per time trigger as time-dependent actions
    3) 10 time triggers

    where as Auto-response rules Designed For Initial response to the contact who created a case or the person who submitted the lead on the Web. It Runs when A case or lead is created and Sends Email To Contact on a case or the person who submitted the lead on the Web. Sends one email based on the first rule entry criteria it matches in a sequence of rule entries.

  • Parul

    Member
    September 18, 2018 at 7:06 pm

    Hi

    Auto-response rules and workflow email alerts provide similar functionality. When an email is sent via an auto response rules, using “Send an Email” button on Emails related list or using “Send Email” button on case feed, the emails are stored in the EmailMessages object against the particular Case record. This makes it easier for the support agent/user to see the past email communications and provide better support.Hence you can track email . In addition, this related list also tracks the replies sent by the customer. But emails sent via WF email alert are not stored in the EmailMessages object and hence couldn’t be tracked in the Email related list.

     

    Thanks

  • shariq

    Member
    September 19, 2018 at 9:28 pm

    Hi,

    Hope this helps.

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