-
What is the difference between Auto-Response Rule and Workflow Rule in Salesforce?
What is the difference between Auto-Response Rule and Workflow Rule?
-
2 Replies
-
Hi,
Main reason -
The emails fired from auto response rules are attached as Email Messages to respective Case or Lead objects which are useful for tracking purposes, whereas Workflows cannot be tracked.
Hope this helps.
-
The emails sent thru' Auto Response Rules are tracked in Email message object against the Case record while workflow email alerts cannot track the emails sent. The emails tracked in Email message object includes all the email exchanges between the support agent and the customer.
Log In to reply.
Popular Salesforce Blogs
What Does a Salesforce Admin Do and Why Do You Need One?
Salesforce is the world’s number one customer relationship management (CRM) platform. Nowadays, more than 150,000 companies use Salesforce to grow their businesses, which has made…
How File Sync and Share Can Help You Stay Organized? | Salesforce Sales Cloud
Are you tired of wasting time searching for files on your computer? If you’re like most people, you probably have several folders spread out across…
Top 10 Salesforce Features you Should Know in 2023
Since Salesforce has been assisting businesses in creating customer databases for more than 20 years, any organization looking to automate and manage its business workflow is aware…
Popular Salesforce Videos
Create Reports In Salesforce With Report Builder
Create reports in Salesforce with Report Builder. In this video, the following points will be covered - 1. Introduction Get a brief introduction about reports…
Top 5 Benefits of Salesforce Financial Service Cloud
Built on the Salesforce Customer Success Platform, Financial Services Cloud includes an enhanced set of features created specifically for client engagement and designed with the…
Salesforce Service Cloud Training Videos For Beginners
This Salesforce Training video will explain how to create case assignment rules, creating a web-to-case form in Salesforce. The demo in this video will help…
