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    What is the difference between LiveMessage and Digital Engagement Messaging?

    Posted by Shweta on June 5, 2020 at 2:25 pm

    What is the difference between LiveMessage and Digital Engagement Messaging in Salesforce

    Marziya replied 4 years, 8 months ago 2 Members · 1 Reply
  • 1 Reply

  • Marziya

    Member
    June 5, 2020 at 2:37 pm

    Digital Engagement:--Digital Engagement Pricing. Reach customers across every digital channel — including mobile messaging, web chat, social networks, and more — to provide a seamless service experience all on the #1 platform for service.
    LiveMessage---Salesforce LiveMessage is a mobile messaging solution to provide personalized conversational service to your customers with the use of bots or agents. ... Salesforce LiveMessage is part of the Salesforce Service Cloud suite which you can include as an add-on on its Lightning Enterprise and Lightning Unlimited Editions.

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