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What is the difference between queue and public group in Salesforce?
What is the difference between queue and public group in Salesforce?
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1 Reply
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Public Group is kind of team or group of related users, this will help to share the data. Queues are typically used when you want to assign a record to a bunch of users. Using Queues you can assign a record to multiple users, so that any member of the queue can work on the record.
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