Activity › Forums › Salesforce® Discussions › What is the importance of live chat in Salesforce?

  • Anjali

    Member
    February 21, 2020 at 12:18 pm

    Customer experience is heavily influenced by customer service, and live chat will help your company create a better customer service experience for customers visiting your website. In fact, live chat has the highest satisfaction rates among customer service channels.

  • Manish

    Member
    February 21, 2020 at 1:25 pm

    Live Chat is Used for Day to Day interactions with customers.

  • Ratnesh

    Member
    February 21, 2020 at 1:57 pm
    1. Reduce expenses.
    2. Increase sales.
    3. Improve customer service and loyalty.
    4. Discover customer pain points.
    5. Faster problem resolution.
    6. Customer convenience.
    7. Competitive advantages.
    8. Expand market reach.

  • Pooja

    Member
    February 21, 2020 at 2:38 pm

    Live chat has the highest satisfaction rates among customer service channels.Live Chat is Used for Day to Day interactions with customers

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