-
What is the Queue-Based Routing in Salesforce?
What is the Queue-Based Routing in Salesforce?
-
2 Replies
-
When a work item is created, it gets assigned to a queue. If that queue is associated with a Routing Configuration, it's added to a list of items that are still waiting to be routed to agents. Then Omni-Channel determines which agents are available and how much work each agent is working on.
-
If that queue is associated with a Routing Configuration, it's added to a list of items that are still waiting to be routed to agents. Then Omni-Channel determines which agents are available and how much work each agent is working on.
Log In to reply.
Popular Salesforce Blogs
How Can the Real Estate Sector Use Salesforce to Standardize Its Sales Funnel?
The pandemic has changed how businesses conduct their daily operations. Before the pandemic, the real estate industry was going strong, but its activities slowed down…
Cost Management and ROI in Salesforce Government Cloud
In today's digital era, government agencies around the world are embracing cloud-based solutions to streamline operations, enhance citizen services, and drive efficiency. Among the leading…
Tips to Choose Reliable Salesforce Consulting Partners in 2019
Salesforce now helps enterprises to streamline various facets of a business ranging from sales to product delivery and customer support. Salesforce is so popular for…
Popular Salesforce Videos
Is Salesforce Career Recession Proof?
Is Salesforce Career Recession Proof? Watch this video and get all the knowledge about the Salesforce industry. Join this useful group for Salesforce job &…
How to Setup Multifactor Authentication in Salesforce Marketing Cloud
In this video, Cameron Robert shows how to enable and set up Multifactor Authentication in Salesforce Marketing Cloud, and then register for MFA using the…
Avoid Common Security Mistakes in Salesforce
Are you using Salesforce in the most secure way? Security is not a “set it and forget it” thing. We conduct Salesforce Security Risk Assessments…
