Activity › Forums › Salesforce® Discussions › What is the use of lightning:omniChannelWorkloadChanged? 

  • Nikita

    Member
    October 16, 2019 at 2:04 pm

    Hi Saddam,

    It indicates that an agent’s workload has changed. This includes receiving new work items, declining work items, and closing items in the console. It also indicates that there has been a change to an agent’s capacity or presence configuration, or that the agent has gone offline in the Omni-Channel utility.

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