Activity › Forums › Salesforce® Discussions › What is the use of queue email in Salesforce?

  • Anuj

    Member
    September 22, 2020 at 2:04 pm

    Prioritize, distribute, and assign records to teams who share workloads. Access queues from list views. Queue members can jump in to take ownership of any record in aqueue. They're available for cases, contact requests, leads, orders, custom objects, service contracts, and knowledge article versions.

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