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What is the use of Support Process in Salesforce?
What is the use of Support Process in Salesforce?
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2 Replies
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Hi,
Support Process is only for the "Status" pick list. The pick list values available in the status of a case record type determine a support process. It is only a business relevant feature as the status field is the most process-specific field on a case. The status field cannot be customised on a record type, it can only be customised in a support process.
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A support process is the case status values assigned to a case record type. (chosen from the case status field values)
A Business process is the stage values assigned to an opportunity record type. (chosen from the opportunity stage field values)
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