Activity › Forums › Salesforce® Discussions › When I switch to Salesforce Lightning Experience I am unable to see Zultys softphone?

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  • Manpreet

    Member
    April 25, 2018 at 2:15 pm

    Hi saurabh,
    Try to check again your "Call Center Definiton" XML file. I think It miss an attribute " reqSalesforceCompatibilityMode" which determnies where your softphone is visible. To display your softphone in the both mode, set the value "Classic_and_Lightning" to this attribute.
    Thanks.

  • Avnish Yadav

    Member
    September 30, 2018 at 5:17 am

    I suggest you to use OPEN CTI unmanaged package from salesforce it is supported by Lightning and classic both.

    Thanks.

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