Marziya Sarwar
IndividualForum Replies Created
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Companies uses Marketing cloud.
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If that queue is associated with a Routing Configuration, it's added to a list of items that are still waiting to be routed to agents. Then Omni-Channel determines which agents are available and how much work each agent is working on.
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Queues are like holding areas in your CRM, where records wait for a user to pick them up, assign them to an owner and work on processing them. You can use Queues for managing cases, leads, tasks, contact requests, orders, service contracts, knowledge articles, and custom objects – just like a List View on that object.
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That way, the most important work items are handled accordingly, and work is evenly distributed to your agents.
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Welcome to Chat for support agents! Chat is a comprehensive chat solution that makes it easy for you to support customers. ... Chat is fully integrated with the rest of Salesforce, making it easy for you to access all the information you need about your customers in a single workspace.
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Populations are used to categorize distinct various audiences in Contact Builder. Think of a population as the subset of the master list of people who could enter a journey. It is recommended to have no more than three populations.
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It enables marketers to observe customer behavior, and with every action taken, build a profile of customer preferences.
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Start the REST module on the Oracle ATG Web Commerce platform server. ...
Configure the security settings to give at least one user permission to use REST Web Services. ...
Log in to the REST Web Services server and configure your HTTP client software to pass the session ID to the server with each HTTP request. -
Use triggered email sends to create and send automated messages to Salesforce contacts, leads, or person accounts when object records are created or updated. Use this Marketing Cloud Connect feature to create a Salesforce Send Definition and send to Salesforce campaigns or reports in the Marketing Cloud.
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A random data extension splits up subscribers from a selected standard data extension and places the subscribers into new data extensions in Marketing Cloud Email Studio. You can create as many as 12 data extensions at a time.
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One of the critical features of Salesforce Knowledge is Data Categories and Data Category Groups. These are two major functions — article organization and article access. Data Categories allow you to organize your article content in a hierarchical way.
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Salesforce limits the number of time triggers an organization can execute per hour. ...
You can't archive a product or price book that has pending actions.
If time-based workflow actions exist in the queue, you can't add or remove time triggers or edit trigger dates without deleting the actions first. -
You can customize several aspects of standard fields, such as the values in picklists, the format for auto-number fields, tracking field history, lookup filters on relationship fields, and field-level help.
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ApexDoc is a java app that you can use to document your Salesforce Apex classes. You tell ApexDoc where your class files are, and it will generate a set of static HTML pages that fully document each class, including its properties and methods.
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1.View Most Recently Used Tabs and Bookmarks.2.. Resize Pinned Lists to See More Information.3. Navigate More Quickly Using Keyboard Shortcuts.4. Component Rearrangement and Customization.
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You cannot retrieve more than 50,000 records your SOQL calls in a single context. However, with Batch Apex your logic will be processed in chunks of anywhere from 1 to 200 records in a batch.
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Before Apex Winter Release 21 batch limit for big objects using deleteImmediate() is 2,000 records at a time.
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No ,We can't.
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PushTopic events provide a secure and scalable way to receive notifications for changes to Salesforce data that match a SOQL query you define. ... Receive notifications of Salesforce record changes, including create, update, delete, and undelete operations.
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- Step 1: Create and Upload Your CSS Rule to Salesforce.
- Step 2: Reference Your Class in Your Component.
- Step 3: Modify Your Result Template.
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Yes
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Time triggers don't support minutes or seconds.
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Social Studio is a one-stop solution to manage, schedule, create, and monitor posts. You can organize posts by brand, region, or multiple teams and individuals in a unified interface. ... A single interface offers a fully customizable team-based collaboration platform that analyzes channel and content performance.
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They can then schedule when to run the report to load the custom object's fields with the report's data.
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3 types