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Salesforce Service Cloud Handbook: Field Service Lightning, Omni-Channel Support, Einstein Bots, and more
In the previous article about Service Cloud, we covered its basic and most common functionality. Now, in our Salesforce Service Cloud Handbook, let's take a…
Do Not Forget To Include These Items from Your CRM Requirement Checklist | Salesforce
Investing in the Salesforce CRM technology is a big decision. It requires the knowledge of the CRM requirement checklist, thorough research and strong planning. Often…
Popular Salesforce Videos
Salesforce Customer 360 for B2C Solutions
Learn about Slalom's approach to creating integrated customer-focused experiences spanning B2C Commerce, Marketing Cloud, Service Cloud, Experience Cloud, and beyond. Watch this video by Salesforce…
Why flow with Salesforce Flow?
Earlier when you required a custom feature in your Salesforce installation to support your business process, the only available options were to create a brand…
How to Become Salesforce Developer | Salesforce For Beginners
In this how-to become Salesforce developer video, you will be learning what is Salesforce, the fundamentals of Salesforce, how to become a Salesforce developer, how…
Popular Salesforce Infographics
Success With Salesforce For Full Cycle Reps
I am presenting this infographic to help full cycle sales reps get the most out of salesforce and their Sales Engagement platform.
Salesforce Service Cloud for Better Customer Service
Service Cloud is classified as a customer support platform or customer relationship management (CRM) platform. It was designed to improve how businesses interact with their…
How Does Salesforce Use Slack To Collaborate and Connect?
Salesforce and Slack bring together all your teams with the apps and data they need in a single, collaborative workspace. Plus, Slack Connect functionality lets…