Suraj Maurya
IndividualPopular Salesforce Videos
Salesforce Consent Management
Consent Management: Track Customer Consent and Honor Opt-Out Requests. Track your customers' approval for how your company interacts with them. To help you assess your…
The Rise of Salesforce
Salesforce is a cloud computing service as a software (SaaS) company that specializes in customer relationship management (CRM). Salesforce's services allow businesses to use cloud…
Skill Based Routing with Apex/Flows in Salesforce
This video is the sequel to the omnichannel Salesforce tutorial (LINK) In this video, we will cover: 1. What is Skill-based routing 2. Why is…
Popular Salesforce Infographics
Top 5 ETL Tools for Salesforce Data Migration
There are plenty of ETL tools for Salesforce in the market, with varying degrees of functionality and popularity. All tools are more or less the…
Infographic: State of Service 2019
Did you know that 64% of people think that customer experience is more important than price in their choice of brand? The new trends in customer service…
Why Salesforce For Your Business?
Why Choose Salesforce? According to Salesforce, companies show the following trends as a result of Salesforce Implementation. 25% Increase in Revenue 35% Increase in Customer…