Hear from Jonathan Gardner, Head of CRM Development First Group, and Lee Holsgrove, Client Adviser IBM as they discuss First Group's transformation bringing together a centralized best-in-class customer service operation for their rail group's customers with Service Cloud, myTrailhead, and Einstein case classification.
The word “millennials” has become a buzzword in recent years Millennials or members of Generation Y (also known as Gen Y) were born between 1982…
Cameron Robert steps through how to build your first email in Salesforce Marketing Cloud using Content Builder by replicating an existing Salesforce email from ReallyGoodEmails.com.…
Learn all about how to create Case Assignment rules. In this video, the following points will be covered - 1. Introduction To Case Assignment Rule…
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