Hear from Jonathan Gardner, Head of CRM Development First Group, and Lee Holsgrove, Client Adviser IBM as they discuss First Group's transformation bringing together a centralized best-in-class customer service operation for their rail group's customers with Service Cloud, myTrailhead, and Einstein case classification.
Dreamforce has been coined “the world’s largest tech conference” and is a massive streaming moment on Salesforce+, but what actually takes place at this iconic…
Calling all developers for a deep dive into how everyone, whether you click or code, can build on the Lightning Platform! Join us and learn…
In the past few years, we have come across terms such as loyalty programs and loyalty management. Let's understand the concept of loyalty management with…
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