How to Set Up Salesforce Knowledge in Service Cloud

Credits : Salesforce Support
Prafull Apr 19, 2021
2,521  Views

Help your customers and agents find answers they are searching for faster with Salesforce Lightning Knowledge. In this video, we will review:

- All components of Salesforce Knowledge in Lightning
- Best practices for implementing Salesforce Knowledge in your org
- How to categorize and tag articles that are easy to find
- Customizations to Salesforce Knowledge, including record types, data categories, page layouts, and custom fields
- User permissions and article management

Categories: Salesforce Cloud Platform
Tagged: Salesforce Training, Salesforce Tutorial, Salesforce Lightning, salesforce, salesforce knowledge, Salesforce Video, Service Cloud, Customers, Salesforce Learning, Best Practices, Set Up Salesforce Knowledge, Salesforce Lightning Knowledge, Components, Org, Record Types, Data Categories, Page Layouts, Custom Fields, Customizations, Article Management

Responses

Popular Salesforce Videos

Report

Harassment or bullying behavior
Harassment or bullying behavior
Contains mature or sensitive content
Contains misleading or false information
Mobile App Reported Contents
Contains abusive or derogatory content
Contains spam, fake content or potential malware

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts
  • Invite this member to groups
  • Message this member
  • Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .