How to Set Up Salesforce Knowledge in Service Cloud

Credits : Salesforce Support
Prafull Apr 19, 2021
2,553  Views

Help your customers and agents find answers they are searching for faster with Salesforce Lightning Knowledge. In this video, we will review:

- All components of Salesforce Knowledge in Lightning
- Best practices for implementing Salesforce Knowledge in your org
- How to categorize and tag articles that are easy to find
- Customizations to Salesforce Knowledge, including record types, data categories, page layouts, and custom fields
- User permissions and article management

Categories: Salesforce Cloud Platform
Tagged: Salesforce Training, Salesforce Tutorial, Salesforce Lightning, salesforce, salesforce knowledge, Salesforce Video, Service Cloud, Customers, Salesforce Learning, Best Practices, Set Up Salesforce Knowledge, Salesforce Lightning Knowledge, Components, Org, Record Types, Data Categories, Page Layouts, Custom Fields, Customizations, Article Management

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