Salesforce Service Cloud Voice Demo

Salesforce Service Cloud Voice uses intelligent telephony to increase agent productivity and better serve customers, from anywhere.
Today, customers can connect with companies across almost any digital channel when they have questions. They can engage with the brand on Twitter. They can find videos, knowledge articles, and discussion forums online to solve problems themselves. And they can interact with AI-powered chatbots to get automated answers quickly. But even with the emergence of all these digital options, 95 percent of service teams offer customer service via phone, and 93 percent of customers still rely on it (State of Service 2019 report), with many turning to the phone as a last resort after first trying a different channel. Clearly, the phone remains as important as ever. That’s why we have announced Service Cloud Voice, a new product that will modernize the contact center by embedding telephony inside Salesforce Service Cloud.