This video is the sequel to the omnichannel Salesforce tutorial (LINK)
In this video, we will cover:
1. What is Skill-based routing
2. Why is Skill-based routing used when we already have Queue based routing.
3. Skill-based routing options.
4. Skill-based routing using Apex class with the demo,
5. Skill-based routing using flows with demo
In this video, Shrey explained complete Record Level Security in Salesforce which includes: 1. What is Email-to-case in Salesforce? 2. Where can Email-to-case be used?…
If you work upon salesforce and VF Pages, you have seen these words one is rendered, reRender, ActionFunction, param, onclick, onchange, In this video, you…
In this video, Salesforce with Polina describes what it means to be a Salesforce Developer. She goes on to describe the different types of Salesforce…
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