Warren Walters
IndividualPopular Salesforce Blogs
Integrating Salesforce Service Cloud Voice with Amazon Connect: A Step-by-Step Guide
Many users of Salesforce Service Cloud are likely aware of the new AI-driven feature, Service Cloud Voice. Despite the rise of digital communication tools, telephone support remains…
Small business’s customer service dilemma: Salesforce Desk.com or Service Cloud Essentials?
Browsing through Salesforce offerings, small businesses may feel as if they were at a huge, noisy, exotic market somewhere in Asia: there’s so much to…
Drag and Drop Address Field on Google Map | Salesforce Help Guide
Why we need Why we need this type of Address functionality - In the business there are lots of accounts (Person/Business account) and we need…